WonkyEvery card is personalised and made to order, so a few things are worth knowing.
Made-to-order items
Because each card is custom-made from your photo and message, it’s exempt from the standard 14-day right to cancel under the UK Consumer Contracts Regulations once we’ve started making it. Please double-check your photo, message and delivery address before paying.
When we’ll always put it right
If something is our fault, we’ll replace it free or refund you:
- The card arrives damaged or faulty.
- It was misprinted or printed incorrectly on our end.
- It never arrives within a reasonable time.
Just email hello@wonkypost.com (or use the contact form) within 14 days of delivery with your order reference and a photo of the issue.
What isn’t covered
- Typos or mistakes in the message you entered.
- An incorrect delivery address you provided.
- The portrait being unflattering or “too bad” — that’s the product working as intended.
Cancellations
If you contact us quickly after ordering and we haven’t sent it to print yet, we’ll do our best to cancel and refund. Once it’s printing, we can’t.
Refunds go back to your original payment method via Stripe. This policy doesn’t affect your statutory rights.